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Amplifying Your Customer Success with User Reviews
You've made an investment to increase your customer success and improved customer retention rates, up-sells and organic word of mouth referrals. But what if your customer success could be amplified to contribute to new sales?
Business professionals increasingly mirror consumer behaviors when buying products and services. According to Google, 78% of business software buyers start their evaluations with a web search and more than 60% seek peer reviews. What "social proof" do buyers find today when they search for you? What if you could incorporate the authentic voice of the customer in your outreach efforts? If you could get ALL your customers to talk openly about your product would it help you to be a more successful CSM?
In this session you will find out:
