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Running a Recurring Revenue Business at 94% Retention Rate
It has been said time and time again that we are in the era of big data. Data is everywhere we look and it is only increasing. Tableau is on a mission to help people see and understand data, and the Customer Success organization is there to ensure our customers can do just that.
In this session Jill will speak about best practices of implementing processes for an on premise Customer Success team to reach and maintain a 94% retention rate. You will walk away with a better understanding of the challenges that were overcome, the processes that were implemented to move the team from a reactive maintenance collections team to a proactive customer success team, the team's KPIs, customer segmentation for an ever evolving customer base, and the importance of hiring and ramping in a team whose personnel is doubling yearly.
