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Moving to Strategic Customer Success: Getting In Front of The 8 BallIf you are growing quickly and expanding past early adopters, then you know that gone are the days of customers who decide to partner with your technology just to learn how to use it and be the first to say they have. The early majority have care less about your bells and whistles, and much more about your solution to their business pain.
In this session, Sherrod Patching, VP of Customer Success at Leadspace, takes us through their journey of engaging with a growing customer base of early majority customers, moving from an account management mindset to that of a trusted advisor.
